Urgent and Primary Care Centres

Is this an emergency?

For life-threatening illnesses or injuries, including symptoms of a heart attack, call 9-1-1 or go to your nearest emergency room right away.

Urgent and primary care centres (UPCCs) provide access to same-day, urgent, non-emergency health care. UPCCs are often open evenings, weekends and statutory holidays (actual hours vary by clinic). UPCCs are an alternative to visiting the hospital for issues that don’t require emergency care.

When to visit a UPCC

Patients who require medical attention within 12 to 24 hours can receive care at UPCCs for conditions such as:

  • High fevers
  • Sprains and strains caused by minor accidents and falls
  • Minor bleeding or cuts that require stitches
  • Minor burns that may require care
  • Mild to moderate breathing difficulty or asthma attacks
  • Sinus, oral or lung infections
  • Nausea, vomiting, diarrhea or constipation
  • Skin conditions such as rashes or infections
  • Minor allergic reactions
  • Pain or burning when urinating
  • Non-severe new or worsening pain
  • New or worsening mental health concerns

This list is not exhaustive, and whether a UPCC is appropriate will depend on your specific situation. Always prioritize your health and safety.

Additional options in the Island Health region

If you live in the Island Health region, you may also be able access care at an Urgent Care Centre. Island Health Urgent Care Centres treat urgent non-life-threatening illnesses or injuries that need same-day care.

Medical treatment includes asthma, infections, allergic reactions, broken bones, cuts and wounds, nosebleed, objects in eyes, and minor illness and injury in children.

If you need a primary care provider, register on the Health Connect Registry to get matched with a family doctor or nurse practitioner in your community.