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Last updated: September 20, 2024
Keeping your information up to date will help us make the best match for you and the people you care for. You will receive emails from the Health Connect Registry Team from time to time from healthconnectregistrydonotreply@hlth.gov.bc.ca. Please call 8-1-1 if you have any questions about how we are contacting you or phishing concerns on these emails.
By registering for the Health Connect Registry, the attachment coordination team in your community is made aware that you need a family doctor or nurse practitioner.
On this page:
- What happens next
- Make a change to your registration
- Find local health services and supports
- I need help
What happens next
The attachment coordination team in your community will review your registration details. We may contact you by phone or email for more information, to provide updates on your registration, or to offer you information on health services available while you wait to be matched.
Some people have serious health conditions that need timely assessment and treatment. People who need care the most are prioritized and this may impact how long you wait.
When a family doctor or nurse practitioner in your area becomes available the team will contact you to complete the intake process. This usually includes an appointment with the family doctor or nurse practitioner so you can meet. If you both agree, you will become “attached” to the family doctor or nurse practitioner as your long-term primary care provider.
If the match is unsuccessful, you will remain on the Health Connect Registry and we will find you another match. You will maintain your place on the Registry.
Make a change to your registration
Keeping your registration information up to date will help us make the best match. Call 8-1-1 to update your registration information. You can:
- Add or remove a family member
- Update your address or contact information
- Update us on any new health changes in the last three months
- Inform us if you’re no longer looking for a family doctor or nurse practitioner
You will also receive regular updates by phone or email from the Health Connect Registry team requesting updates to your registration and with information on services available to you in your community.
Find local health services and supports
We recognize you may have been waiting for some time to find a family doctor or nurse practitioner. While we are unable to estimate how long it will take to be matched, health care services are available while you wait.
Explore primary health care services available in your community and learn about your local Primary Care Network (PCN).
PCN's often include Urgent and Primary Care Centres, Community Health Centres, First Nations Primary Care Centres, walk-in clinics and pharmacies.
Pharmacists in B.C. can renew medications and assess and offer treatment for minor ailments or contraception. You can also call 8-1-1 to speak to a variety of healthcare professionals including registered nurses, pharmacists and mental health professionals.
I need help
Contact us if you have questions or need help registering.
Call 8-1-1 Seven days a week, 24 hours a day | Translators are available in 130 languages
A health service navigator will help you find the information you are looking for or transfer you to a registered nurse, registered dietitian, licensed pharmacist or qualified exercise professional.
Deaf and hard of hearing
For the deaf and hard of hearing (TTY), call 7-1-1. For Video Relay Services, have them call us at 604-215-5101.
Web-enabled phone services
If using web-enable phone services like Skype or Google Talk, dial 604-215-8110.